Terms of Service

By accessing or using The First Ten at thefirstten.io (“the Product”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Product.

The First Ten is a digital career development tool. It provides structured exercises, AI-generated analysis, and downloadable artifacts designed to help professionals identify and address career constraints. It is not therapy, coaching, financial advice, or a substitute for professional guidance.

• You must provide a valid email address to create an account.
• You are responsible for maintaining the security of your account.
• One account per person. Accounts are non-transferable.
• We reserve the right to suspend or terminate accounts that violate these Terms.

• All payments are processed by Stripe. By making a purchase, you also agree to Stripe's terms of service.
• Prices are listed in GBP and include VAT where applicable.
• All purchases grant lifetime access to the purchased modules, including future updates.
• Due to the digital nature of the product, refunds are handled on a case-by-case basis. If you are genuinely unsatisfied, contact us at hello@thefirstten.io within 14 days of purchase.

You retain ownership of all text, responses, and inputs you provide during module exercises (“Your Content”). By using the Product, you grant us a limited licence to process Your Content through our AI systems solely to deliver your personalised analysis and artifacts.

We do not claim ownership of Your Content. We do not use Your Content to train AI models. We do not share Your Content with other users.

The Product uses AI (Anthropic's Claude) to generate personalised analysis, readings, and artifact content. This content is generated based on your inputs and should be treated as a structured reflection tool, not as professional advice.

AI-generated content may occasionally be inaccurate, incomplete, or not applicable to your specific situation. You are responsible for evaluating and applying any insights from the Product.

The Product — including its design, code, prompts, module structures, metaphors, and all original content — is owned by The First Ten and protected by copyright law. You may not reproduce, distribute, or create derivative works from the Product without written permission.

Downloaded artifacts are for your personal and professional use. You may share your own artifacts, but not the underlying system that generated them.

You agree not to:

• Use the Product for any unlawful purpose.
• Attempt to exploit, spam, or abuse the AI-powered features (automated requests, prompt injection, excessive usage).
• Share your account credentials with others.
• Reverse-engineer, scrape, or extract the Product's proprietary content or prompts.
• Resell access to the Product or its outputs.

We aim to keep the Product available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for any losses resulting from downtime.

To the maximum extent permitted by law, The First Ten shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Product. Our total liability for any claim shall not exceed the amount you paid for the Product.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. Material changes will be communicated via email. Continued use of the Product after changes constitutes acceptance.

Questions about these Terms? Email us at hello@thefirstten.io.